The United States Postal Service is sending international shipments by sea, effective April 20, 2020, due to COVID-19 flight cancelations. The first shipment is scheduled to arrive in Rotterdam, the Netherlands, on May 7, 2020, and will effect deliveries to Austria, Czech Republic, Denmark, Finland, Hungary, the Netherlands, Poland, Spain, Sweden, and Switzerland.
As of March 26, 2020, the following interruptions are in place due to the respective containment policies of various countries.
Indonesia’s post advises that there are disruptions in operations for all outbound and inbound mail due to commercial flight limitations and other measures to minimize spread of the coronavirus (COVID-19). Delivery standards cannot be guaranteed, addressee signature on delivery of inbound items has been suspended, and a situation of force majeure has been declared until the situation returns to normal.
Israel Postal Company advises it will continue to process incoming and outgoing mail, giving priority to premium services such as express mail service and PRIME, and will make every effort to ensure regular distribution of mail. However, due to government restrictions to minimize spread of the coronavirus (COVID-19), the post can no longer guarantee service delivery standards with designated operators and any interested third parties and is invoking force majeure with respect to any such standards. Additionally, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.
Ivory Coast’s post advises that it is no longer able to deliver postal items due to measures aimed at curbing spread of the coronavirus (COVID-19) including the closure of the international airport.
Jamaica Post advises that it is currently only able to dispatch outbound mail directly to Miami, for delivery by the U.S. Postal Service, and to Trinidad and Tobago. Mail dispatches for other destinations in the Caribbean region and in Africa, Asia, Europe, Oceania and South America are suspended. This is due to significantly reduced air transport options and border restrictions associated with the coronavirus (COVID-19) pandemic. Additionally, with the exception of mail destined to the United States or Trinidad and Tobago, Jamaica Post is suspending transit services for all mail classes and declaring a situation of force majeure.
Post Luxembourg advises international and domestic operations will continue as normal insofar as possible. However, several measures have been implemented to ensure safety of both customers and staff. In general, post offices will remain open (with some exceptions) but will be closed on Saturdays. For mail items requiring signature on delivery, the addressee’s signature will be replaced by the postal carrier’s signature, together with the delivery code, in the signature field. Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery.
Madagascar’s post advises that customers should expect severe impacts on postal operations due to measures aimed at preventing spread of the coronavirus (COVID-19). Until further notice, post offices will be providing minimum service and delivery of mail is suspended. The post is no longer able to guarantee quality of service for all categories of inbound and outbound mail, in particular with regard to compliance with export and delivery standards for letters and express mail service items.
Malaysia’s post advises customers to expect delays in processing, transportation and delivery of both incoming and outgoing international mail due to suspension of services, flight cancellations, airport shutdowns, and implementation of preventative measures to reduce the risk of spread of the coronavirus (COVID-19).
All outbound airmail items to the following countries are expected to be severely delayed: Austria, Belgium, China, Croatia, Czech Republic, Denmark, France, Germany, Greece, Italy, Japan, Kazakhstan, Mongolia, Norway, Oman, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, Canada and United States. For inbound mail deliveries, items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient. Instead, the postal employee will ask for the recipient’s name and enter this information in the signature field of the handheld device or delivery manifest.
A situation of force majeure in relation to all international mail is declared due to COVID-19 and its effects on postal services worldwide until sufficient transport capacity becomes available.
Maldives UPDATE: Maldives Post has advised that the government of Maldives has decided to extend the measures adopted as a precaution against the spread of the global COVID-19 pandemic. Therefore, Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) from March 19, 2020 through April 4, 2020. This will have a major impact on operations and, consequently, on quality of service for all types of mail. The disruption is expected to continue until the epidemic is over. Consequently, service delivery standards cannot be guaranteed, and a situation of force majeure has been declared.
Mongol Post advises customers that all international flights to and from Ulaanbaatar are suspended until April 30. The international mail processing center will remain closed until April 1. This closure may be extended.
Montenegro Post advises that it is suspending inbound and outbound postal traffic until further notice due to the outbreak of the coronavirus (COVID-19).
Papua New Guinea
Papua New Guinea’s post advises access to postal outlets is subject to restrictions due to a 14-day government lockdown beginning March 24 as a precaution against the coronavirus (COVID-19) pandemic. Processing of all inbound and outbound mail will be subject to restrictions. This is expected to remain the case until the end of the pandemic. These measures will impact the post’s ability to maintain its sorting and delivery operations. For this reason, service delivery standards cannot be guaranteed and the post is invoking a situation of force majeure with regard to quality of service until the situation returns to normal.
Philippine Postal Corporation advises that international air and sea transport from and to international airports and seaports throughout the Philippines will remain operational during a community quarantine. However, domestic air, land and sea transport is suspended for the duration of the community quarantine imposed in Metro Manila, the rest of Luzon island, and several areas of the Visayas and Mindanao islands. The community quarantine, in effect through April 12, will impact operations. Delays to inbound and outbound postal items are expected during the community quarantine period.
Saint Lucia Postal Service is currently operating with reduced hours, reduced personnel and fewer sub-offices in response to the coronavirus (COVID-19) pandemic. This response plan will affect processing of inbound and outbound mail as well as timely replies to queries.
Samoa Post advises that it will be closed from March 26 until further notice and no inbound or outbound mail will be processed during this period. Samoa has closed its borders and suspended all flights in and out of the country in response to the coronavirus (COVID-19) pandemic.
Senegal’s post advises due to measures to close the borders and restrict travel, in response to the coronavirus (COVID-19) pandemic, significant impact on shipment and delivery times for mail and parcels is expected. Consequently, a situation of force majeure is invoked with regard to quality of service.
Slovakia’s post advises it has issued a “stay at home order” for support staff, requiring them to work remotely from their homes and restricting their access to their normal place of work. This measure is in force until further notice. All inquiries about mail, including those handled electronically, could be disrupted. Special processes have been put in place for some deliveries. Parcels that would ordinarily require the addressee’s signature can now be deposited in parcel terminals. Delivery of registered items is suspended and customers will only be notified.
Additionally, due to the suspension of flights, the post is unable to send mail items to an increasing number of countries both within and outside the European Union. As a temporary measure, it will no longer accept mail for destinations to which transport capacities are unavailable. Consequently, a situation of force majeure is invoked until the situation has returned to normal.
South African Post advises that exchanges of both inbound and outbound mail are currently blocked due to suspension of many flights as part of measures taken to curb rapid spread of the coronavirus (COVID-19). All post offices nationwide will be closed while the country is on lockdown, and all mail classes will be delayed. A situation of force majeure situation is invoked until April 17 or until further notice.
Spain’s post is currently unable to send mail to an increasing number of countries both within and outside the European Union due to the suspension of flights and lack of transport capacity. As a result, it can no longer accept letters and parcels for destinations to which transport capacity is unavailable. A situation of force majeure is declared and Spain’s post has stopped accepting these mail items until sufficient transport capacity becomes available. Customers should anticipate major impacts on operations and, consequently, on quality of service for all types of inbound and outbound mail.
Swiss Post has changed it delivery process for all items requiring signature on delivery to minimize spread of the coronavirus (COVID-19) and in accordance with guidelines issued by the Swiss Government. Mail requiring signature on delivery will not be signed for by the recipient. In place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. This temporary measure will apply until further notice. Swiss Post is no longer able to guarantee inbound and outbound mail standards, and is therefore invoking a situation of force majeure with regard to quality of service and remuneration for all categories of mail items until further notice.
Turkey’s post advises it expects major impacts on operations and, consequently, on quality of service for all types of inbound mail because of the coronavirus (COVID-19) pandemic. For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.
Ukraine’s post advises customers to expect delays in the delivery of all inbound mail. Severe delays are also to be expected for outbound mail to all destinations as a result of flight suspensions. A situation of force majeure is declared until sufficient transport capacity becomes available. National and international operational centers remain open and continue to operate. In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of mail items that would ordinarily require the addressee’s signature on delivery. Written proof of delivery is temporarily suspended under these special circumstances.
United Arab Emirates
Emirates Post advises that it is required to take strict measures aimed at minimizing human contact during both sorting and delivery. This will impact operations and, consequently, quality of service for all types of inbound and outbound mail at least until April 2. For this reason, service delivery standards cannot currently be guaranteed. Although Emirates Post is committed to keeping its international mail processing centers, domestic sorting centers and delivery network open and operational, a number of special provisions are being implemented. While airports remain open, passenger flights to and from the UAE have been suspended. The delivery of international mail will be subject to potential delays until the situation returns to normal. As a result, Emirates Post is unable to offer various services.
Zimbabwe: Zimbabwe Posts (Pvt) Ltd. (Zimpost) has advised that, following the suspension of flights into and out of Zimbabwe by its partner airlines, it has suspended all inbound and outbound international mail operations effective March 19, 2020 until further notice. Zimpost is therefore declaring a force majeure situation. It is unable to guarantee inbound and outbound mail standards.